Charging FAQ

Q. What’s the range of the battery?

A. The Tesla Model X 100D has a range of 295 miles and the Tesla Model 3 has a range of 310 miles under normal operating conditions. Hills, wind, weight, driving style, etc, can alter the range, so please use the car’s real-time readouts to assess range.

Q. How do I know when I need to charge the car?

A. By leveraging the built-in navigation system, the Tesla will tell you if/when you need to charge and automatically route you through Tesla’s supercharger’s and advise you of how long you need to charge to reach your destination. In the image below, you’ll see a list of stops for charging and directly below the city is a little lightning bolt with a time to indicate how long you need to charge for.

Note: These images are from the Model X, but you’ll have a very similar interface in the Model 3.

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You can also zoom out on the map to manually lookup superchargers, which are denoted by a red balloon with a white lightning bolt.

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You can also lookup Supercharger locations via the link below.

https://www.tesla.com/supercharger

The Tesla will also assess range in real-time and adjust as driving condition’s change. As the driving conditions change, it’s possible that the navigation system will advise you to reduce your speed in order to reach your destination. Please pay attention to these warnings so you don’t run out of battery power before reaching your destination. Please also be advised that the navigation system does make the assumption that you will be charging at your destination. If this is not the case, you may need to manually adjust to stay longer at Supercharger locations to make sure you get enough charge for your return journey and/or plan for alternative charging options.

Q. How do I charge the car?

A. The best way to charge the Tesla is via Tesla’s supercharging network as described above. If available, a Supercharger is the preferred way to charge the Tesla as you can get an 80% charge in 30-45 minutes. When you arrive at a Tesla Supercharger, simply park so that the driver’s side rear tail light is within a few feet of the charger (this is where the charging port is). This will commonly require you to back into the parking space. If there are other car’s present at the charging station, pay attention to the labeling of the charging stations. The charging stations are installed in pairs that share the same electrical feed. They will be labeled 1A, 1B, 2A, 2B, etc where the A/B pair share the same feed. If available, pick a charging station where the pair is not in use. For example, if a car is charging on 2A, but the others are all vacant, choose, 1A or 1B. This will enable you to receive the fastest charging rate. Choosing 2B in this scenario will result in a slower charging rate as its electrical feed is shared with 2A. Remove the charging cable from it’s holster, point it at the rear tail light, and press the little button on the charging cable to open the charge port.

This can also be accomplished with the touchscreen or by manually pushing on the charge port cover. Make sure to firmly plug the cable all the way into the port until you hear the port lock. At this point, you should see the light surrounding the port turn to green and start blinking to indicate charging has begun.

Model X:

Model 3:

Q. What if a Tesla Supercharger isn’t available near my destination?

A. If a supercharger is not available based on your destination, Tesla also provides what are referred to as destination chargers. You can search for these via the on-board navigation system by pressing the lightning bolt in the lower right-hand corner of the map to display these as icon’s on the screen.

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Destination chargers are frequently located at restaurants or hotels, but these are lower-powered chargers, best used for overnight charging, where a full charge can take 8-12 hours. Depending on the amperage of the charger, you can expect to gain between 20-40 miles of range per hour of charging. You can also search for a list of destination chargers at the following link. https://www.tesla.com/destination-charging

Q. What if Tesla Supercharger’s or Destination Charging isn’t available near my destination?

A. If neither of Tesla’s charging solutions are available near your destination or on your journey, you can leverage the included charging cable. In the trunk of the Tesla is a mobile charging cable with included adapters to plug into normal 110V plugs, a 220-240V NEMA (dryer plug), or a J1772 public charger. Just be aware that your charging speed will be based on the amperage of the charger you are trying to use. A 110V plug can expect to add only 2-3 miles of range per hour of charging where as the 220V or J1772 plug can provide 20-40 miles of range per hour of charging based on the power of the plug/charger you are trying to use.

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Q. How do I find the location of available charging stations?

A. Tesla Superchargers and Destination Chargers can be located via the Tesla navigation system as shown in the image above. Additionally, you can leverage the ChargePoint app on your phone to locate a multitude of charging locations, both Tesla and non-Tesla (such as J1772 Public Charging Stations). You can also leverage the PlugShare app to locate other businesses or personal homes that have listed their plugs as available for public use.

Q. What is the cost of charging?

A. If you leverage the Tesla Supercharging network, the cost of charging is included in your rental fee for the Model X and a nominal cost per charge with the Model 3. Please be aware that once the car is done charging at a Supercharger, you must disconnect and move the car to a non-charging parking spot, otherwise there will be idle fee’s assessed by the Supercharger which the renter will be responsible for. The renter will also be responsible for any charging fee’s associated with any of the other charging options mentioned below. If you choose to charge via Tesla Destination Chargers, the cost of charging is left up to the location you are charging at. Charging cost is normally waived if you are a customer (such as staying the night at a hotel or eating at a restaurant with destination charging), otherwise, there is normally a nominal $10-15 cost to leverage their charging station. Please check with that location’s staff for details. The cost of charging at a public charging station or PlugShare user varies on a case by case basis, but you can normally find the costs in the respective ChargePoint or PlugShare app’s.

https://www.chargepoint.com/

https://www.plugshare.com/

Q. What happens if I run out of battery?

A. Umm, don’t! There are plenty of driver assistance features built into the navigation as described above to avoid this. Additionally, leverage the Plug Share or ChargePoint app’s if there aren’t any Tesla charging options nearby. You should always plan to arrive at your destination or next charging stop with at least 20% battery remaining as driving and environment conditions can affect range estimates. However, if you do end up running out of battery, please be advised that Tesla vehicles cannot be “jumped” unless there is an issue with the auxiliary 12V battery. If the high voltage battery runs out, the vehicle will need to be towed at the renter’s expense leveraging a Tesla approved towing company. You will need to leverage Tesla Roadside Assistance to get this tow set up, which is described on the main FAQ page.

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